Return & Refund Policy:

Effective Date: [july (27) 2025]

At TioandTiaShop, we stand by the quality of every item we offer — and we stand by you, our valued customer. Your satisfaction means everything to us, which is why we’ve created a clear, fair, and customer-first return and refund policy.

We want you to shop with confidence, knowing that we’ve got your back if something isn’t quite right.

🔁 Returns

We accept returns within 14 days of delivery on most items — no questions asked.

To qualify for a return:

The item must be unused, unworn, and in its original packaging
You must provide proof of purchase (your order number or confirmation email)
The product must not be a final sale or non-returnable item (e.g., opened personal care or hygiene products)
If your return meets the criteria, we’ll gladly guide you through the simple return process.

💸 Refunds

Once we receive and inspect your return, you’ll get:

A full refund back to your original payment method
Or, if you prefer, store credit for a future purchase
Refunds are typically processed within 3–7 business days after we receive the returned item.

📦 Damaged or Incorrect Orders

If your item arrives damaged, defective, or not what you ordered, please contact us within 48 hours of receiving it. We’ll resolve it quickly by either:

Sending a replacement, or
Offering a full refund, depending on your preference
We take these cases seriously because your trust is our top priority.

🚚 Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or we made an error
For faulty or incorrect items, we’ll cover the return cost and handle everything for you
📩 How to Start a Return

Email our support team at yoursupportfor@tioandtiashop.com with:

Your order number
A brief explanation of the issue
Clear photos (if applicable) We’ll respond within 24 hours and walk you through the next steps with care and respect.
🤝 Our Promise to You

At TioandTiaShop, you’re not just another order — you’re part of our community.

We’re committed to:

Honest service
Reliable products
And making it right when things go wrong
We handle every return personally and professionally, with the goal of leaving you 100% satisfied.

Thank You

We genuinely appreciate your trust in TioandTiaShop.

If you ever have questions or concerns, don’t hesitate to reach out — we’re always here to help.