View helpful asked questions ⬇️
Can I get an invoice or receipt PDF for my purchase?
Quick answer
Your order confirmation email serves as your official receipt for your order purchase. For business expense tracking, you can print this email to PDF.
YOUR ORDER CONFIRMATION = YOUR RECEIPT
When you purchased your items from tioandtiashop, your automatically sent an order confirmation email. This email is your official receipt and contains all the info you need:
- Purchase date and time
- Items ordered
- Total amount paid
- Payment method used
- Order number
- Billing information
How should I care for my bag and sunglasses to maintain its luxury look and stay new from day one?
To keep your TioandTiaShop bag and sunglasses looking as exquisite as the day you bought it, we recommend gentle care. Wipe with a soft, dry microfiber cloth after use, store your bag it in its protective dust bag and your shades in their case or a protective pouch when not in use, and avoid prolonged exposure to moisture or direct sunlight. With a little love, your bag and sunglasses will continue to radiate elegance and sophistication for months and years to come.
when will my order ship? how long until i receive it?
We will work quickly to ship your order as soon as you place your order. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
More to know:
processing time: 24-48 hours to pack and ship from our warehouse
u.s, uk, eu, delivery: 3-8 business days
other countries: 3-14 business days
A few other things that might help:
> you'll get your tracking info once your package actually leaves our warehouse
> you can check your shipping status through the link we emailed you
that being said, thank you for being patient with us as we work 24 hours a day between 4 warehouses to get it to you.
Thanks again, we're so trilled that you're a part of tioandtiashop.com
Where are your products manufactured?
Our products are manufactured both locally in the USA, UK, EU and globally. We carefully select our manufacturing partners to ensure our products are high quality and pure luxury.
Am i charged for shipping and taxed when i shop from tioandtiashop.com ?
we now provide free standard delivery 🚚 on all orders made this our discount season. Meanwhile after our discount season for orders under $70, €70, £70, a small delivery fee may apply, which will be shown at checkout. Our listed bags and sunglasses are best sellers on our top tier exclusive quality bags and glasses list, it comes with stunning and exclusive designs in and out for special users like you.
✓ free delivery on these products.
✓ No Sales Tax charged on our products, you only pay for your new accessory nominal cost.
✓ 14-Days money back guarantee.
✓ fast delivery on all products 🚚>📦 3 days minimum — 8 days maximum.
